Returns

RETURN POLICY

You may return new, unworn and unused items within 7 days of delivery for a full refund through the website. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). 

RETURN/EXCHANGE THROUGH THE WEBSITE

Step 1. login to your account

Step 2. view the order using the "Complete Orders" link under the My Account menu and click the Return item(s) button.

Step 3. You will receive a confirmation email with the address to return the item(s) to.

Step 4. Pack the item(s) properly and courier us the package through TCS, at the address provided in the email.

Step 5. If the item(s) received are in unworn original condition the amount for the item(s) will be credited to your offspring account in the e-store within 3 business days from the receipt of the item(s) and you will be notified via email.

Please note that the courier charges you have paid will only be credited back to you if it is our fault in any way(you received an incorrect or defective item, etc.).

 

RETURN/EXCHANGE THROUGH AN OFFSPRING RETAIL OUTLET

Item(s) you have purchased cannot be returned for a refund on an outlet, they can only be exchanged. Please take the unused and unworn item(s) with original receipt printed from our e-store to an outlet for exchange.